Online customer service

This service allows you to use Zoom to check the color and texture of products from the comfort of your home and listen to explanations from the staff.

  • I want to see the product in a video, not a picture.
  • I can't imagine wearing a kimono.
  • I would like to discuss how to coordinate the product with my accessories.

You can talk to our staff and ask them anything until you are satisfied with the results.


Available dates and languages

・Japan time 11:00 - 19:00 (Closed on Wednesdays)  

・Japanese, English, Chinese

The application from this page is a tentative reservation.

We will contact you by e-mail or phone to set up a date and time.

Please note that we may not be able to provide the service on your desired date and time due to availability.

Please be aware of this in advance.


How to Use

1. Appointment Request <Tentative Appointment>

Please fill in the required information, as well as the details of the consultation and the date you would like to make an appointment.

2.Confirmation of Schedule <Booking>

We will contact you by email or phone to arrange a date.

Please let us know the dates you would like to make a reservation in advance so that we can make arrangements quickly.

3.Connect with us online

When the reserved date and time comes, we will start the online customer service from the URL for Zoom participation.

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